Online Banking

Online Banking


IMPORTANT: The first time you log into hv@home since the upgrade, you will be asked to select new security questions and answers. We apologize for any inconvenience this may cause.


FAQs

Will I Log into the same site for Online Banking

Yes, the online banking link will continue to be on the front page of our web site (www.heritagevalleyfcu.org). However, if you have bookmarked the hv@home logon page as a “Favorite” on your computer, you will have to use our web site Login going forward. We will no longer have a separate logon page for hv@home.

I Do not see the hv@home login area on our web page?

This can be caused by viewing our website in compatibility view. To remove our web site from compatibility view, with Internet Explorer open, select Tools, then select Compatibility View Settings. Locate our web site under the list of sites to view in compatibility mode. Select our web site and then select remove. Close the compatibility view manager and navigate to www.heritagevalleyfcu.org. If you need further assistance please contact a Member Service Representative at 877-214-1914.

Will my Online Banking User ID and Password change?

No, You will continue to login using your account number. Your password will NOT change.

Why can I not create my own security questions?

One of the improvements in security was to eliminate the ability to create your own security questions. The primary reason we took this action was to combat key logging software. Key logging software can be used to record every keystroke you make on your keyboard. By eliminating the ability to type the answers to your security questions, key logging software will no longer work to capture this information.   

What if I cannot remember my security questions?

Please contact a Member Service Representative at 877-214-1914 and we can reset your questions.

What internet browsers are supported?

The following minimum browsers are required in order to use hv@home. Internet Explorer 7, Chrome 17, Firefox 8, and Safari 4.

Will anything change with Bill Payer?

The system upgrade will NOT affect your bill payer setup. After the upgrade you will continue to have access to all of your previous bill payer information. Scheduled payments will not be effected.

What if I have scheduled bills to be paid through Bill Payer during the system upgrade?

Scheduled bill payments will NOT be affected by the upgrade

How does this upgrade affect my e-Statements?

The system upgrade will NOT affect your estatements. After the upgrade you will continue to have access to all of your e-statements.

What will happen to the account alerts I have setup?

You will need to re-setup your account alerts on your account in the new system.

Will I have to setup my scheduled transfers again?

No, your scheduled transfers will be migrated to the new system for you.

How can I keep informed about the online banking system upgrade?

A: Continue to visit our website for the most up-to-date information about our upgrade. Also, like us on Facebook and follow us on Twitter for continual updates.

Quicken Information

Important Information for Quicken Users


As we complete our online banking system conversion, you will need to modify your Quicken settings to ensure the smooth transition of your data. It is important that you perform the following instructions exactly as described and in the order presented. This conversion should take 15–30 minutes.


NOTE: This update is time sensitive and can be completed on or after August 5, 2014
If you download transactions from hv@home, please follow the steps in our Quicken Web Connect conversion guide.

If you download transactions from within Quicken, please follow the steps for our Quicken Express Web Connect conversion guide.


If you have any other questions please feel free to view our troubleshooting guide or contact Quicken as noted below. Free support for Quicken Users is also available: Click Here

Thank you for making these important changes.