Minimum Supported Mobile Operating System Versions
Mobile Support FAQs
Minimum Supported Versions: Apple iOS 9.0 | Android 5.0
Effective October 17, 2017, the minimum supported operating system for Apple and Android devices will be changed. If you are running a device with an older version operating system, you will no longer be able to access mobile banking through our Apple or Android apps.
For assistance with upgrading your device we suggest you contact your cell phone carrier.
While these changes may be an inconvenience to you. We take safeguarding our members' personal and financial information our number one priority. Simple things like keeping your software updated is an important step in protecting your personal and financial information. If you have additional questions you you can email us at email@example.com or by phone, 717-840-4981.
General Mobile FAQs
Is your app no longer working after a recent upgrade?
To resolve the issue go to Settings > Developer Options and select the option "Don't keep activities" (may also be called "immediately destroy activities").
For Android devices, Android 5.0 and higher, the Developer option screen is hidden by default. To make it visible, go to Settings > About Phone > and tap the Build Number seven times. Return to the previous screen to find the Developer options.
have to enroll each account for HVmobile?
No. You can access any account you have setup on HV@Home online banking. To enroll in online banking, select the "New User" option from the HV@Home login box at the top of the web page heritagevalleyfcu.org.
mobile devices are supported?
Currently all Internet enabled devices are
supported. For information about HV@mobile banking, check out our video
do I access Mobile Banking?
If you have an Apple or Android device, you can
download the HV Mobile app from Apple's App Store, or Google Play. For all
other Internet enabled phones, you may access our Mobile Banking page simply by
clicking on the HV@Home Login button at the top right of our website. For
non-Internet enabled phones, you may access your account information by using
HVtext. Visit our HVmobile
page for more information or
check out our video
current is the account and transaction information?
When you view your account balance, you will see
the current balance and the available balance. When you view transaction
history, you will see the most recently posted transactions.
Mobile Banking secure?
Yes, our number one priority is the security of
your information and we would not offer it to you as a banking solution if it
wasn't. You can do your part by keeping your account numbers, PINs and
passwords in a secure place and not giving them out to anyone. Mobile Banking
employs industry best practices with regards to security. At a high level,
Mobile Banking offers the following security safeguards:
- Mobile browser and downloadable application users are authenticated for every
interaction with any Mobile Banking component. Users are authenticated by
account number and password.
-128-bit encryption is used for all communications within Mobile Banking.
personal or financial information stored on my phone?
No. Mobile Banking does not save any files with
personal or financial information on your mobile device. That information stays
strictly within online banking in which you are accessing only while you are
logged in to HVmobile. Some phones (e.g., BlackBerry, Android) have logo and
branding files that are copied to the mobile device. Those files do not contain
any personally identifiable information.
if my phone is lost or stolen?
If your mobile device is lost or stolen, no one
can access your account without knowing your password and, in some cases, your
account number. If your phone is lost or stolen, contact us at (717) 840-4981
to prevent unauthorized access to your account.
there a fee to use Mobile Banking?
No. Accessing your accounts through Mobile
Banking is absolutely FREE! While HV does not charge for this service, please
be aware that data or text charges may apply depending on your cell service
can't I log-in?
The following steps will narrow down any login
Banking may be down. This can be confirmed by going to HV@home.
information on our web page if Mobile Banking is down.
- Login to
HV@home on your computer. If you are unable to login to HV@home, you may also
not be able log into Mobile Banking. Contact us at (717) 840-4981 to verify the
status of your account.
your mobile phone to enter data takes a little practice. Passwords are case
sensitive; make sure you are entering your password exactly as it is set up. If
your password begins with a lower-case letter, you may need to use your phone's
shift key to change the default from upper case. In addition, some phones
require extra shift key presses to enter numbers instead of letters.
Mobile Bill Payer FAQ's
How can I enroll for Mobile Bill Payer?
To enroll in mobile bill payer, log intoHV@Home online banking
at the top of heritagevalleyfcu.org. Once you are logged in select the Bill Payer option and follow the onscreen instructions. After you are enrolled in bill payer you can access it through mobile banking.
What can I do with Mobile Bill Payer?
With Mobile Bill Payer you can perform the following actions:
- Schedule one-time payments
- Modify scheduled payments
- View pending payments (scheduled via online or mobile banking)
- Cancel pending payments (scheduled via online or mobile banking)
- View history of previous payments
Why can I not see my Person payees?
At this time person payees are not accessible through mobile bill payer.
What is the cut-off time for payments?
The cut-off time is 2:00 pm Monday through Friday. Any payments scheduled after 2:00 pm will be withdrawn from your account the next business day.
What is the cut-off time to cancel payments scheduled for today?
The cut-off time is 12:30 pm Monday through Friday. To cancel any payments after 12:30pm a Member Service Representative can place a stop payment for you, however, certain fees may apply. You can reach a Member Service Representative by calling 1-800-214-1914.
How can I schedule a recurring payment?
At this time one time only payments can be scheduled through mobile bill payer. Recurring payments can be setup through online banking bill payer.
How can I add a payee through Mobile Bill Payer?
At this time you cannot add a payee through mobile bill payer. Payees can be setup through online banking bill payer.
If I don’t currently use Online Banking, how do I access it so that I can set up Mobile Bill Payer?
If it is your first time accessing HV@home please select the "New User option under the HV@Home area at the top right corner of our web site, heriagevalleyfcu.org and follow the on screen instructions.
If I am having trouble setting up Mobile Bill Payer, who can I contact?
Contact a Member Service Representative at 1-800-214-1914 or email at firstname.lastname@example.org.
Mobile Deposit FAQ's
Is Mobile Deposit available to all Heritage Valley Members?
Mobile Deposit is available to any personal account after 60 days from opening and is in good standing.
My iPhone (or iPad) is not allowing me to take a picture of the check(s).
Tap the Settings icon and scroll to the bottom where your apps are listed. Tap the HV app and make sure "Allow HV mobile to access camera" is turned on.
Is there a fee to use Mobile Deposit?
No, Heritage Valley does not charge fees for using Mobile Deposit.
What are the system requirements for Mobile Deposit?
Mobile Deposit is currently supported on Apple and Android devices. You must have the latest hvMobile Apple App, or an Android phone or tablet operating on Google's Android operating system version 5.0 or higher.
Is Mobile Deposit secure?
Yes. We use SSL encryption to communicate security with our services, as well as multiple security measures to protect your personal information and account(s). The image of your check is not stored on your device.
Do I have to enroll in Mobile Deposit to use it?
No enrollment is required. The first time you use Mobile Deposit you will be presented with and asked to accept the Mobile Deposit Service Disclosure and Agreement.
Can my Mobile Deposit eligibility be revoked?
Yes. Heritage Valley reserves the right to revoke access to Mobile Deposit without prior notification.
Can I deposit to any of my accounts with Mobile Deposit?
You can use Mobile Deposit to deposit funds to your Savings, Checking, Club, and Money Market accounts.
Can I deposit any check with Mobile Deposit?
You should only use Mobile Deposit for domestic checks not drawn on your own account. Checks must be made payable to an owner of the account and must have an endorsement on the back. Checks will not be accepted if they are incomplete, post-dated or stale-dated, made payable to a third party, or stamped with a “non-negotiable” watermark. Be sure your checks have no evidence of alteration or contain a restrictive endorsement. For more information please review the Mobile Deposit agreement here
Should I endorse the back of the check?
Yes. Your endorsement should include your signature and Heritage Valley FCU for Mobile Deposit Only.
Can I view Mobile Deposit check images online?
Yes, you can view check images through hv@home or hvMobile.
What should I do with the check once it's been accepted with Mobile Deposit?
Write on the check “Electronically Presented” or “Void” and retain the check in a safe place for 90 days. Then the check can be destroyed. This is a completely electronic process and you don't need to mail the physical check to Heritage Valley.
What happens after I deposit the check?
After you deposit your check we receive the item into a review queue. We will review the check and deposit the funds to your account. Deposits are posted at approximately 4:00pm each business day, Monday – Friday.
How will I know when a check has been deposited into my account?
When the check is deposited into your account you will receive an email letting you know that it was posted to your account. If your check is not accepted for deposit you will receive an email or phone call from a Member Service Representative telling you the reason your check was not accepted.
When is my money available for use?
Deposits are made within one business day. In some cases, we will not make all of the funds that you
deposited available until the second business day after your deposit.
Savings: A two day hold is applied to the entire deposit amount.
Checking: A one day hold is applied to the first $200 and a two day hold is applied to the rest.
Extended Holds may be applied to any Mobile Check Deposit. If this applies to the deposit you made you will be contacted by a Member Service Representative.
Are there any deposit limits associated with Mobile Deposit?
Currently, the daily limit is $5,000 per day. The number of checks deposited should not exceed 5 items.
Steps to capture the check images:
- After entering the dollar amount of the check, tap “Capture Check Front” to enable the camera.
- After successfully capturing the front image, wait for “Capture Check Back” to appear, and then tap it to enable the camera.
- If the camera does not focus properly on the image, close the camera window and click “Capture Check Front” or “Capture Check Back” to enable the camera again.
The check image is not accepted:
- Ensure the numbers printed on the bottom of the check MICR line are clear and readable.
- Check for any stray writing or other markings in the MICR line that could prevent Mobile Deposit from clearly reading the numbers.
- Use a dark background, clear of shadows, to take the picture of the check.
Who can I contact for more information or assistance with the application?
If you need further information or assistance, you may contact us at email@example.com or call 877-214-1914 to speak to a Member Service Representative.