Career Opportunities

Career Opportunities


You'll Love Working Here!
Looking for a place of employment where you're treated like a person, where laughter is not taboo and doing what's right is of the highest priority? Then you've come to the right place.

Heritage Valley FCU is committed to providing a great working environment for our most important asset, our employees. If you're happy at work, you'll make our members happy - everybody wins.
 
Current Openings: 
 

Position: Full-Time Member Specialist I (Universal Teller)

 

Job Summary

If you're a hard-working, friendly, enthusiastic person that is passionate about helping people and has prior banking experience or strong cash handling with customer service experience, we'd like to talk to you! Please review the following job qualifications and submit your resume to r@heritagevalleyfcu.org for consideration if you feel it could be a good fit!

 

PURPOSE: Provides prompt, courteous service to members as a universal employee who can assist members with a full range of financial services and products. Expand member relationships through cross-selling of credit union products and services that best suit our member’s lifestyle.

 

ESSENTIAL FUNCTIONS:

  • Smile, greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate, and efficient member transactions. Use the member’s name at least once during the transaction.
  • Process basic teller transactions such as check cashing, deposits, withdrawals, transfers, loan/credit card payments
  • Process additional transactions such as cash advances, wire requests, money orders
  • Promote and cross-sell credit union products and services such as consumer and mortgage loans, HSA/IRAs, certificates, debit and credit cards, online and mobile banking and checking accounts
  • Utilize the following programs to perform member maintenance requests: Card Wizard (card creation), Client Link (credit card verification/activation), Star Station (debit card verification), Zephyr (check copies), Verafin (debit/credit card disputes), Docusign (signature/form request)
  • Assist members with problems in their accounts, including restructuring accounts to correct accounts.
  • Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures; develop a working knowledge of the credit union's electronic data processing system.
  • Complete annual Bank Secrecy Act training as designated by Security Officer.
  • Balance cash drawer at the end of shift and compare totaled amounts to computer generated proof sheet; research and resolve discrepancies; report any discrepancies to the supervisor as necessary.
  • Adhere to over/short procedure and teller drawer limits.
  • Must answer phones within 3 rings in a courteous, professional, and timely manner
  • Performs routine clerical duties such as microfilming, filing, imaging, and typing.
  • Develop an understanding of credit union history, philosophy, organization, by-laws and operational procedures.
  • Attend training and meetings as scheduled.
  • All other duties as assigned.

 

DECISION MAKING: Ability to function independently within established written policies and procedures.

 

CONTACT SCOPE:

Internal: all employees

External: members and prospects

 

KNOWLEDGE, SKILLS AND ABILITIES

Competencies:

  • Accountability/Responsibility
  • Member Services – Internal/External
  • Personal Credibility

 

Education: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. At least 2 years of financial service industry experience.

 

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

 

Math Skills: Intermediate Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

 

Reasoning: Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 

PHYSICAL ENVIRONMENT

Functions in a temperature-controlled office environment a majority of the time. Work requires ability to stand throughout an extended work day (8 – 10 hours); position requires use of fingers, hands and arms on a consistent basis for keyboarding and phone work; position may need to lift up to 25 pounds on occasion; excellent vision skills (with or without correction) are required. The standard office environment has moderate noise levels associated with computer equipment, customers and phone conversations.

 

Job Type: Full-time


 

Employee Culture

It starts with open and honest communication. We mean that.

If you see something that needs to be changed - Tell us!
If something doesn't work the way you think it should - Report it!
If you have an idea - Share it!


It's all guided by our 3 core values that we live every day:
Be passionate. Be trustworthy. Be accountable.

Our business is constantly changing and our members expect us to stay on top of it. They want the latest services, but they want to keep that human touch. That's where you come in!

Did you ever dread going to work? Those days are over! If you want to help people in your community, be part of a team, something special and have fun doing it, then you've found your home.

We believe not only in guiding our members to a better financial way of life, but also guiding our employees to be the best they can be. Imagine your future here. We do!

Benefits

Heritage Valley FCU recognizes the importance of supporting work-life balance. We value our employees and strive to provide competitive benefits designed to attract, reward and retain top performers.

Benefits that may be available to you:
  • Health, Dental and Eye Insurance

  • Health Savings Account (HSA)

  • Retirement Plan

  • Paid Time Off (PTO) & Holidays

  • and much more!

Career Path

Our philosophy is to provide internal education and support to prepare our employees for a strong career path within our organization. Our goal is to collaborate with you on developing a career plan, setting career goals and creating educational experiences so that as internal career opportunities become available, you are ready.

Preparing For Your Interview

Going to an interview can be a stressful experience. The best way to help alleviate the stress is to be fully prepared. These tips will assist you with your preparation:
  • Do Your Research: Research our website to learn about the products and services that we offer. Visit a branch to get a feel for the working environment.

  • Arrive On Time: Arrive for your interview at least 10-15 minutes early.

  • Be Professional: Your attire should be professional and suitable for the job to which you are applying.

  • Confidence Is Key: Make eye contact, sit up straight and speak confidently.

  • Ask Questions: Prepare your questions ahead of time. Your initial research should help you with formulating questions to help give you a better understanding of Heritage Valley and the position to see if we could be a right fit for you, as well as for us.

Questions?

 






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